GUEST EXPERIENCE GUIDE
FAB WORLD TRAVEL
Designs
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Welcome
I'm So Glad You're Here!
Let me just say how excited I am to help you plan an Epic Vacation Getaway! My goal for you is that this vacation planning journey is fun, seamless, stress-free, and relieves you of unnecessary anxiety and overwhelm.
Just know that as your travel specialist, I am here by your side to work with you throughout the entire process along with my travel partners. I have prepared this guide to help you better navigate and understand the full process.
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Don't Listen To What They Say, Go See!
Now Let's Get Ready To Travel!
Recap of My Services
1- Research & Design
It's all in the design and that includes vacations. My services includes taking your vacation vision, wants and non-negotiables and using my experience and valuable travel industry partnerships to research and design the best vacation experience that fits you. But no worries, we will collaborate all the way to customize your ideal vacation package
2 - Travel Planning & Management
My services include handling your travel arrangements as well as all of your invited guests including resort accommodations, airport transfers, travel insurance, tours and special events. My goal is to equip you and your guests with the travel documents, education and travel tips needed so that you feel confident when your travel
3 - Organization & Communication
I provide you with all the necessary tools & resources so that you and your invited guests stay organized and up-to-date on your travel planning experience.
4 - RSVPs & Accounting
I handle all the details of accounting and periodically provide you with updates on your reservations. And no worries, I will help you stay on track with deposits, due dates and ensure that you get all of the perks & amenities!
HELPFUL TRAVEL TOOLS & RESOURCES
Provides a premium, mobile friendly app that gives you access to your entire vacation itinerary and important travel documents
The Currency Converter Plus app quickly provides live, up-to-the-minute currency rates, then allows you to store and view them even when you’re offline. You’ll never need to wonder again if you’re really getting a good deal in another country.
Whats App - great messaging service for travelers abroad as it uses an internet connection to avoid SMS fees.You’re able to call, video chat, send messages, images, voice memos, gifs and files
The mobile-only app tracks flight prices and gives you clear advice on the best time to buy—including through notifications when the price drops
A translation app that allows you to translate into 108 languages by typing, access 59 languages offline, translate via photo for 94 languages, translate bilingual conversations for 70 languages and even use the handwriting tool to translate 96 languages.
This app is essential when visiting a new city (or even for getting around your home). You can map locations, get directions (walking, driving, public transportation, ride-hailing services, and more) and see how crowded your subway will be in select cities.
Adventure Photos - Adventure Photos is the premier international destination photography & videography service in Mexico & the Caribbean
Flytographer - Flytographer connects you with hand-picked local photographers in over 350 destinations around the globe for fun, hassle-free photo shoots
AGENCY
POLICIES
COMMUNICATION
Methods of Communication Communication will be handled via email, text message on Fab World Travel Designs business line, support ticket, or via appointment on the online scheduler. PLEASE NOTE: Facebook Messenger & Instagram DM is not to be used as a form of communication when doing business with Fab World Travel Designs as message and information may be missed and could delay the planning process
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Response Time Fab World Travel Designs will respond to all client correspondence within 24 hours Monday-Friday excluding holidays. Delays in response times from the client when I am awaiting details may cause delays in the planning timeline
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CONFIDENTIALITY POLICY
I adhere to a strict confidentiality code and no information will be divulged to a third party unless it is one of my trusted travel partners that I will be working with to plan and coordinate your vacation package. I take your confidentiality very seriously - all passwords and personal information are kept private and I use the highest level of internet security. Additional confidentiality measures are outlined in our contract. You can find more details about my confidentiality policy in your contract.
OFFICE HOUR POLICY
For work-life balance purposes, I stick to strict office hours so that I can be both successful in the office as well as in my personal life.
My office hours are:
Tuesday - Thursday: 10 AM - 7 PM
Friday: 10 AM - 5 PM
Saturday: By Appointment Only
Sunday: Closed
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Otherwise, I am accessible via email or by scheduling a client follow-up call.
Weekends. My office is closed on Sundays and there are some hours available on Saturday by appointment. If you reach out to me on a weekend, I will reply to you on the next business day excluding holidays unless you are actively traveling
OBSERVED HOLIDAYS
Fab World Travel Designs is out of the office and not accessible for calls, emails or support tickets on the following holidays as the office will be closed
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Fab World Travel Designs is closed on the following holidays:
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January 1 & 2 - New Year’s Day
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January 16 - Martin Luther King’s Birthday
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May 31 - Memorial Day
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June 7 & 8 - Owner’s Birthday
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June 19 - Juneteenth
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July 4 - Independence Day
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Sept 5 - Labor Day
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Nov 24 - 26 - Thanksgiving
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December 20 - 27 - Christmas
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December 31 - New Year's Ever
HOW WE WILL KEEP IN TOUCH
How do you get in contact with our agency if you have any questions or need to update any information as it relates to your reservation? It’s easy. You can contact us:
Via Your Invoice:
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Please note that within your invoice, you can contact me via our convenient ASK A QUESTION Button
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You can expect a response back to any question that you have within 24 hours
Via Email:
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Email me at hello@fabworldtraveldesigns.com
Via Phone:
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678-680-3003 during office hours
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Tuesday - Thursday 10AM - 7PM
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Friday 10AM - 5PM
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Saturday by appointment only - click here to schedule an appointment
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Schedule a Client Follow Up Call
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Click the link to access our Online Scheduler to schedule a quick 15-20 minutes current client call if you need to discuss any details of your vacation
