CLIENT EXPERIENCE GUIDE
FAB WORLD TRAVEL
Designs
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Welcome
I'm So Glad You're Here!
Let me just say how excited I am to help you plan one of the most special days of your life! My goal for you & your fiance is that this destination wedding planning journey is fun, seamless, stress-free and relieves you of unnecessary anxiety and overwhelm so that you can concentrate on each other.
Just know that as your destination wedding travel specialist, I am here by your side to work with you throughout the entire process along with my travel partners. I have prepared this guide to help you better navigate and understand the full process.
Now Let's start planning!
What Happen Next?
Destination & Resort Research
So to kick things off in the destination wedding planning process, the first step is destination and resort research. I will use the information that we discussed in our initial consultation to curate the best options for your wedding. We will review the options and narrow down to the perfect option for you.
Resort Selection & Securing Your Wedding Date
Once a resort is chosen, I will work with my preferred travel partners to secure your wedding date & resort room block contract. There are many dynamics to this process.
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Availability of dates at resort
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Room availability for your & your guests
These steps may seem a little daunting, but no worries -- this is completely normal
Once desired ceremony dates & room availability with the selected resort is obtained, we will secure your wedding event with a deposit.
At the same time, we will sign & submit deposit for your resort room block contract. Once that is completed, we are ready for the fun part-- the wedding details & booking your guests!!
THE TIMELINE
Set Up ~ 12 Months & More Out
Guest Bookings ~ 6-8 Months Out
Resort Selection, Ceremony Date & Event Selection
Sign Room Block Contract
Create Guest List
Start Wedding Website
Shop for Wedding Gown
Schedule On-Site Resort Visit (optional)
Finalize Guest List
Send Save the Dates Directing Guests to Your Wedding Website
Book Room & Flights
Receive RSVP Lists From DWD
Wedding Details ~ 4-6 Months Out
Meet Your Resort Wedding Planner
Book Photographer, Videographer, Make-Up Artist
Confirm Marriage Requirements
Finalize Wedding Package
On-Site Make Final Selections
Travel & The Big Day
Pack
Meet with Resort Wedding Planner upon Arrival to Confirm Wedding Details
Rehearsal Dinner
Special Events - Welcome Cocktail, Group Excursions
Get Ready!
Say "I Do" & Start Your Honeymoon!
Recap of My Services
1- Research & Design
It's all in the design and that includes vacations. My services includes taking your vacation vision, wants and non-negotiables and using my experience and valuable travel industry partnerships to research and design the best vacation experience that fits you. But no worries, we will collaborate all the way to customize your ideal vacation package
2 - Travel Planning & Management
My services include handling your travel arrangements as well as all of your invited guests including resort accommodations, airport transfers, travel insurance, tours and special events. My goal is to equip you and your guests with the travel documents, education and travel tips needed so that you feel confident when your travel
3 - Organization & Communication
I provide you will all the necessary tools & resources so that you and your invited guests stay organized and up-to-date on your travel planning experience. Your personalized event website will provide all the details for your guests to book their travel as well access to me to answer all questions related to your upcoming travel itinerary
4 - RSVPs & Accounting
No need to keep up with RSVPs or who has made payments. I handle all the details of accounting and periodically provide you with updates on your invited guests who have booked their travel to join you. And no worries, I will help you stay on track with deposits, due dates and ensure that you get all of the perks & amenities!
HELPFUL TOOLS & RESOURCES
Tools
Trello - A Personalized Wedding Planning Tool where we will collaborate on all the travel planning and management details, communicate without cluttering up email inboxes and provide an organized electronic checklist to assist with staying on track with all the pre-destination wedding todo’s
Vendors
Flytographer - Flytographer connects you with hand-picked local photographers in over 350 destinations around the globe for fun, hassle-free photo shoots
Appy Couple - Provide a premium, mobile-friendly wedding website with a personalized URL to allow your guests to have easy access to all wedding celebration details and a simple online booking process
Travefy - Provides a premium, mobile friendly app that gives you access to your entire vacation itinerary and important travel documents
BOUNDARIES & POLICIES
COMMUNICATION
Methods of Communication Communication will be handled via email, ttext message on business line, support ticket or via appointment on online scheduler. PLEASE NOTE: Facebook Messenger & Instagram DM is not to be used as a form of communication when doing business with Fab World Travel Designs as message and information may be missed and could delay the planning process
Response Time Fab World Travel Designs will respond to all client correspondence within 24 hours Monday-Friday. Delays in response times from the client when I am awaiting details may cause delays in the planning timeline
Contact Person Due to the complexity of group planning, I will primarily communicate with the group leader as the final decision-makers for all vacation planning & coordination
CONFIDENTIALITY POLICY
I adhere to a strict confidentiality code and no information will be divulged to a third party unless it is one of my trusted travel partners that I will be working with to plan and coordinate your vacation package. I take your confidentiality very seriously - all passwords and personal information are kept private and I use the highest level of internet security. Additional confidentiality measures are outlined in our contract. You can find more details about my confidentiality policy in your contract.
OFFICE HOUR POLICY
For work-life balance purposes, I stick to strict office hours so that I can be both successful in the office as well as in my personal life. My office hours are by appointment only. Otherwise, I am accessible via email or submitting a support ticket.
Weekends. My office is closed on Sundays and there are some hours available on Saturday by appointment. If you reach out to me on a weekend, I will reply to you on the next business day excluding holidays unless you are actively traveling
OBSERVED HOLIDAYS
Fab World Travel Designs is out of the office and not accessible for calls, emails or support tickets on the following holidays as the office will be closed
Fab World Travel Designs is closed on the following holidays:
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January 1 & 2 - New Year’s Day
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January 16 - Martin Luther King’s Birthday
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May 31 - Memorial Day
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June 7 & 8 - Owner’s Birthday
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June 19 - Juneteenth
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July 4 - Independence Day
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Sept 5 - Labor Day
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Nov 24 - 26 - Thanksgiving
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December 20 - 27 - Christmas
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December 31 - New Year's Ever
HOW WE WILL KEEP IN TOUCH
This is a collaborative process with you leading the decision-making and me guiding you along the way, so ensuring that we communicate is vital.
We will have periodic planning & updates calls to stay up-to-date and on the same page. To insure that we are not playing the phone tag game because your time and mine are important, we will schedule these calls on Google Meet that way it will make it convenient to share or review things such as forms, images etc.
